<TITLE>Terms and Conditions

Terms and Conditions

for the guest accommodation contract of

Rhöner Botschaft GmbH

Bahnhofstraße 2 I 36466 Dermbach

Represented by the Managing Director Bjoern Leist

as of 2022

-im folgenen "Hotel" genannt -

1. SCOPE

These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and other services of the hotel (hotel accommodation contract).
Subletting or further subletting of the provided rooms as well as their use for purposes other than accommodation require the prior written consent of the hotel.
Customer's general terms and conditions shall only apply if expressly agreed upon in written form beforehand.

2. CONTRACT CONCLUSION, PARTNER, LIMITATION

The hotel is free to confirm the room booking in written form.
The contracting parties are the hotel and the customer. If a third party has placed an order for the customer, they are jointly and severally liable to the hotel along with the customer.
All claims against the hotel generally expire one year from the start of the statutory limitation period. Claims for damages expire in five years.

The statute of limitations reductions do not apply to claims based on intentional or grossly negligent breaches of duty by the hotel.

3. SERVICES, PRICES, PAYMENT, OFFSETTING

The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
The customer is obligated to pay the applicable prices of the hotel for the room rental and any other services used by him. This also applies to services requested by the customer and expenses incurred by the hotel for third parties. The agreed prices include the respective statutory value-added tax.
The hotel may condition its consent to a subsequent reduction in the number of booked rooms, the hotel's services, or the customer's stay duration requested by the customer on an increase in the price for the rooms and/or other services of the hotel.
Hotel invoices are due within 14 days of receipt

the invoice payable without deduction. In case of default in payment, the hotel is entitled to charge a flat rate (late fees, processing fee) of 25.00 euros.

The hotel is entitled to request an advance payment or security deposit from the customer upon conclusion of the contract.
In justified cases, e.g. customer payment default, the hotel is entitled to refuse further services.
The customer can only offset or settle a claim against the hotel with an undisputed or legally binding claim.

4. CUSTOMER CANCELLATION (CANCELLATION, CANCELLATION AND NOSHOW)

A cancellation by the customer of the contract concluded with the hotel requires the hotel's consent in written form. If this is not provided, the agreed price from the contract must still be paid, even if the customer does not make use of the contractual services.
If a date for a free cancellation of the contract has been agreed in writing between the hotel and the customer, the customer can withdraw from the contract until then without triggering any payment or compensation claims from the hotel. The customer's right of withdrawal expires if they do not exercise their right to withdraw from the hotel in writing by the agreed date.
If the rooms reserved by the customer are not used, the hotel must credit the revenue from renting these rooms to others. If the rooms are not rented to others, the hotel can charge 100% of the contractually agreed fee.
The right to withdraw from the contract concluded with the hotel expires two weeks before the contractually agreed arrival date. Note: According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of withdrawal does not apply to hotel bookings. The hotel's cancellation policy applies.

5. HOTEL WITHDRAWAL

If it has been agreed in writing that the customer can withdraw from the contract free of charge within a certain period, the hotel is also entitled to withdraw from the contract within this period (e.g. non-compliance with contractually agreed advance payment).
In the event of a justified withdrawal by the hotel, the customer has no claim for damages.

6. ROOM PREPARATION, HANDOVER AND RETURN

The customer does not acquire the right to the provision of specific rooms unless this has been expressly agreed in writing.
Booked rooms are available to the customer from 2:00 PM on the agreed arrival day. The customer has no right to earlier availability.
On the agreed departure day, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. After that, due to the delayed vacating of the room, the hotel may charge 50% of the full accommodation price (list price) for its use beyond the contract until 2:00 p.m., and 100% thereafter.

7. LIABILITY OF THE HOTEL

The hotel is liable for its obligations under the contract. Claims by the customer for damages are excluded. Exceptions to this are damages resulting from injury to life, body, or health, if the hotel is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the hotel, and damages based on an intentional or negligent breach of contractual obligations typical for the hotel. Should disruptions or defects occur in the hotel's services, the hotel will endeavor to provide a remedy upon knowledge or immediate complaint by the customer. The customer is obliged to contribute what is reasonable to eliminate the disruption and keep any possible damage to a minimum.
The hotel is liable to the customer for items brought in according to legal regulations. Liability is limited to one hundred times the room price, but no more than €3,000, and for money, securities, and valuables, no more than €800. Money, securities, and valuables can be stored in the hotel safe up to a maximum value of €3,000.
If a parking space is provided to the customer in the garage or on a hotel parking lot, even for a fee, this does not constitute a storage contract. The hotel is not liable for loss or damage to parked or maneuvered motor vehicles, trailers, motorcycles, or trailers and their contents on the hotel premises, except in cases of intent or gross negligence.

8. FINAL PROVISIONS

Changes and additions to the contract or these General Terms and Conditions should be made in written form. Unilateral changes or additions by the customer are ineffective.
The place of performance and payment is the location of the hotel.
German law applies. The application of the UN Sales Convention and conflict of laws or similar is excluded.
If individual provisions of these General Terms and Conditions are or become invalid or void, the validity of the remaining provisions shall not be affected. Otherwise, the statutory provisions apply.

Hotel SaxenHof of the Rhön Embassy

Rhöner Botschaft GmbH

As of 2022

Terms and Conditions

for the guest accommodation contract of

Rhöner Botschaft GmbH

Bahnhofstraße 2 I 36466 Dermbach

Represented by the Managing Director Bjoern Leist

as of 2022

-im folgenen "Hotel" genannt -

1. SCOPE

These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and other services of the hotel (hotel accommodation contract).
Subletting or further subletting of the provided rooms as well as their use for purposes other than accommodation require the prior written consent of the hotel.
Customer's general terms and conditions shall only apply if expressly agreed upon in written form beforehand.

2. CONTRACT CONCLUSION, PARTNER, LIMITATION

The hotel is free to confirm the room booking in written form.
The contracting parties are the hotel and the customer. If a third party has placed an order for the customer, they are jointly and severally liable to the hotel along with the customer.
All claims against the hotel generally expire one year from the start of the statutory limitation period. Claims for damages expire in five years.

The statute of limitations reductions do not apply to claims based on intentional or grossly negligent breaches of duty by the hotel.

3. SERVICES, PRICES, PAYMENT, OFFSETTING

The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
The customer is obligated to pay the applicable prices of the hotel for the room rental and any other services used by him. This also applies to services requested by the customer and expenses incurred by the hotel for third parties. The agreed prices include the respective statutory value-added tax.
The hotel may condition its consent to a subsequent reduction in the number of booked rooms, the hotel's services, or the customer's stay duration requested by the customer on an increase in the price for the rooms and/or other services of the hotel.
Hotel invoices are due within 14 days of receipt

the invoice payable without deduction. In case of default in payment, the hotel is entitled to charge a flat rate (late fees, processing fee) of 25.00 euros.

The hotel is entitled to request an advance payment or security deposit from the customer upon conclusion of the contract.
In justified cases, e.g. customer payment default, the hotel is entitled to refuse further services.
The customer can only offset or settle a claim against the hotel with an undisputed or legally binding claim.

4. CUSTOMER CANCELLATION (CANCELLATION, CANCELLATION AND NOSHOW)

A cancellation by the customer of the contract concluded with the hotel requires the hotel's consent in written form. If this is not provided, the agreed price from the contract must still be paid, even if the customer does not make use of the contractual services.
If a date for a free cancellation of the contract has been agreed in writing between the hotel and the customer, the customer can withdraw from the contract until then without triggering any payment or compensation claims from the hotel. The customer's right of withdrawal expires if they do not exercise their right to withdraw from the hotel in writing by the agreed date.
If the rooms reserved by the customer are not used, the hotel must credit the revenue from renting these rooms to others. If the rooms are not rented to others, the hotel can charge 100% of the contractually agreed fee.
The right to withdraw from the contract concluded with the hotel expires two weeks before the contractually agreed arrival date. Note: According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of withdrawal does not apply to hotel bookings. The hotel's cancellation policy applies.

5. HOTEL WITHDRAWAL

If it has been agreed in writing that the customer can withdraw from the contract free of charge within a certain period, the hotel is also entitled to withdraw from the contract within this period (e.g. non-compliance with contractually agreed advance payment).
In the event of a justified withdrawal by the hotel, the customer has no claim for damages.

6. ROOM PREPARATION, HANDOVER AND RETURN

The customer does not acquire the right to the provision of specific rooms unless this has been expressly agreed in writing.
Booked rooms are available to the customer from 2:00 PM on the agreed arrival day. The customer has no right to earlier availability.
On the agreed departure day, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. After that, due to the delayed vacating of the room, the hotel may charge 50% of the full accommodation price (list price) for its use beyond the contract until 2:00 p.m., and 100% thereafter.

7. LIABILITY OF THE HOTEL

The hotel is liable for its obligations under the contract. Claims by the customer for damages are excluded. Exceptions to this are damages resulting from injury to life, body, or health, if the hotel is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the hotel, and damages based on an intentional or negligent breach of contractual obligations typical for the hotel. Should disruptions or defects occur in the hotel's services, the hotel will endeavor to provide a remedy upon knowledge or immediate complaint by the customer. The customer is obliged to contribute what is reasonable to eliminate the disruption and keep any possible damage to a minimum.
The hotel is liable to the customer for items brought in according to legal regulations. Liability is limited to one hundred times the room price, but no more than €3,000, and for money, securities, and valuables, no more than €800. Money, securities, and valuables can be stored in the hotel safe up to a maximum value of €3,000.
If a parking space is provided to the customer in the garage or on a hotel parking lot, even for a fee, this does not constitute a storage contract. The hotel is not liable for loss or damage to parked or maneuvered motor vehicles, trailers, motorcycles, or trailers and their contents on the hotel premises, except in cases of intent or gross negligence.

8. FINAL PROVISIONS

Changes and additions to the contract or these General Terms and Conditions should be made in written form. Unilateral changes or additions by the customer are ineffective.
The place of performance and payment is the location of the hotel.
German law applies. The application of the UN Sales Convention and conflict of laws or similar is excluded.
If individual provisions of these General Terms and Conditions are or become invalid or void, the validity of the remaining provisions shall not be affected. Otherwise, the statutory provisions apply.

Hotel SaxenHof of the Rhön Embassy

Rhöner Botschaft GmbH

As of 2022