CANCELLATION POLICY

Regulation in case of non-utilization of reserved rooms. This is differentiated into the following types.

1. individual rooms (overnight stays with/without breakfast) in the FLEXRATE
2. single rooms (overnight stay with/without breakfast) in the HOMEPAGERATE (Standardrate)
3. individual rooms as part of a ARRANGEMENTS with various inclusive services
4. multiple rooms (from 3 rooms) as GROUP BOOKING
   

§1 GUEST ACCOMMODATION AGREEMENT

to 1. ... for individual rooms (overnight stays with/without breakfast) in the FLEXRATE

is concluded as soon as rooms or other services are ordered, confirmed in writing or verbally, or if a written confirmation was no longer possible due to time constraints, provided. The customer is obliged to pay the agreed price, minus the usual hotel savings, if the contractual services are not used.

Individual rooms can be canceled free of charge up to 8 days before arrival, cancellation fees apply from 7 days at 30% of the total cost, up to 1 day before arrival at 80% of the total cost

to 2. ... individual rooms (overnight stay with/without breakfast) in the HOMEPAGERATE (Standardrate)

is completed as soon as rooms or other services are ordered, confirmed in writing or verbally, or if a written confirmation was not possible due to time constraints, provided.

The customer is obliged to pay the agreed price, minus the usual hotel savings, if the contractual services are not used. Cancellations or refunds are not possible, only rebookings!

to 3. ... for individual rooms as part of a ARRANGEMENTS with various inclusive services

is concluded as soon as rooms or other services are ordered, confirmed in writing or verbally, or if a written confirmation was no longer possible due to time constraints, provided. The customer is obliged to pay the agreed price, minus the usual hotel savings, if the agreed services are not used.

Individual rooms can be cancelled free of charge up to 8 days before arrival, cancellation costs apply from 7 days 30% of the total costs, up to 1 day before arrival 80% of the total costs

to 4. ... for multiple rooms (from 3 rooms) as GROUP BOOKING

is concluded as soon as rooms or other services are ordered, confirmed in writing or verbally, or if a written confirmation was no longer possible due to time constraints, provided. The customer is obliged to pay the agreed price, minus the usual hotel savings, if the agreed services are not used.

The entire group can be canceled free of charge up to 21 days before arrival, cancellation fees apply from 20 days at 30% of the total cost, up to 7 days before arrival 80% of the total cost. Individual rooms (max 10%) can be canceled free of charge up to 1 day before.

§2 CANCELLATION OF INDIVIDUAL ROOMS (within a group booking)

Up to a maximum of 10% of the reserved room allocation will not be charged up to 1 day before the booking date. Cancellations on the same day or rooms not used will be charged at the agreed price. For banquet events, the basis for calculation is the number of people reported up to 7 days before the event begins. We also reserve the right to cancel individual rooms on our part up to 24 hours before arrival.

Booking 3 or more rooms is considered a group!

§3 CANCELLATION OF INDIVIDUAL ROOMS

Individually booked rooms (no group bookings) can be canceled free of charge in writing via email up to 24 hours before arrival, if the booked rate allows. If the booked rate has different cancellation conditions, these apply and are binding! For bookings through a travel agent, their cancellation conditions apply.

Cancellations must be communicated in writing via email or by post. Verbal or telephone cancellations will not be accepted! (see §6.)

§4 CANCELLATION FEE

The amount is due immediately and without deduction and is calculated as follows: see above under No. 1 to No. 4

If a different cancellation policy applies to the booked rate (e.g., early booking rate, travel agent), it is valid and binding!

See 1: Flex rate: free of charge up to 8 days before arrival, 30% of the total costs from 7 days, 80% of the total costs up to 1 day before arrival

See 2: Home appliances: Cancellations or refunds are not possible, only rebookings!

See 3: Arrangements: up to 8 days before arrival free of charge, from 7 days 30% of the total costs, up to 1 day before arrival 80% of the total costs

See 4: Groups: entire group free of charge up to 21 days before arrival, 30% of total costs from 20 days, 80% of total costs up to 7 days before arrival. Individual rooms (max 10%) can be canceled free of charge up to 1 day before.

§5 THE ORDERER ASSUMES LIABILITY

opposite the hotel. It is recommended to take out travel cancellation insurance, as it is not included in the price.

§6 CANCELLATION PROCESS

must be made exclusively and strictly in writing via email or by post (the decisive factor is the receipt of the mail by us). Cancellations by phone or verbally will not be recognized or accepted.

§7 PLACE OF PERFORMANCE AND JURISDICTION

is Jena.

§8 SMOKING IN THE ROOM

All rooms are non-smoking rooms. Smoking on the balcony is also prohibited. In case of non-compliance, we will charge the room price until it can be rented again, plus an allergy-friendly cleaning fee of €100.00.

§9 DOGS

Bringing well-behaved dogs is allowed in designated dog rooms. Dogs must be kept on a leash in the hotel.
We charge €25.00 per dog per night without meals. Other pets such as cats, etc. are prohibited. Dogs must be registered in advance. We reserve the right to charge €50.00 for a dog not registered in advance. We also charge €100.00 for allergy-friendly room cleaning

§10 ALLERGY BEDDING

Please reserve allergy-friendly bedding in advance. This is free of charge for you. For spontaneous booking on site, we charge
You 10.00 €.

§11 GUEST LIABILITY FOR DAMAGES

The guest is liable for all damages to hotel property or the building caused by gross negligence or intentional misconduct by them or the event participants.